Appendix C

Qualitative Questionnaire

Ways of Addressing the problem of low graduation rates among black (non-Hispanic) students at Glendale Community College

This questionnaire collects data for a study seeking to address the problem of low graduation rates among black (non-Hispanic) students at Glendale Community College. The questionnaire is made up of ten open-ended questions and will take approximately one hour to complete. You will receive the online questionnaire in your email via a Google Forms link, and you will be required to complete the same and submit your responses by 30th June 2022. To submit, click the Submit button at the end of your survey, after which you will receive an auto-generated acknowledgement. Please submit your responses only once.

Instructions: please select the most appropriate response to the demographic questions below

1. What is your gender?

Male

Female

Prefer not to Say

2. Which of the following categories best describe your age?

21 29 years

30 39 years

40 49 years

Above 50 years

3. What is your ethnicity?

White

African-American

Asian

Pacific Islander/Native Americans

Others

Two or more races

Open-Ended Content Questions: please provide detailed responses to the prompts below

1. Describe the challenges that students at Glendale College face in the course of their studies

2. In your view, what are the causes of these challenges?

3. Explain how the above challenges could be addressed to improve campus life for students at Glendale

4. Describe the relationship between faculty and students at Glendale College

5. What do you think could be done to improve this relationship as a means to enhance students academic outcomes

6. Describe the process of obtaining financial aid at Glendale College.

7. Explain how this process could be improved to make financial aid more accessible to African American students

8. Outline the various support programs available to African-American students at Glendale to help them navigate the challenges of college

9. Why do you think completion and graduation rates have remained low among African-American students despite these support programs?

10. What additional programs (if any) would you recommend to the college administration to improve student retention?

Thanks a lot for your time and ideas.